Care Navigation was introduced at the Gordon Practice on Monday 7th June 2021
- Care Navigation ensures you get the right help, from the right person, at the right time
- Reception staff are now trained ‘Patient Advisors’, here to help you
- When you call, you may be asked by our Patient Advisor to give a brief description of your symptoms, so that we can point you in the right direction.
You can book a telephone appointment with your GP by phoning our trained reception staff, who will give you an appointment time at which the doctor will phone you. Please ensure you leave a contact telephone number and that you will keep your phone on and with you. If the clinician feels it is appropriate, we may wish to do a video consultation (if you have a smartphone or laptop which can support this). If the clinician feels they need to review you face-to-face you will be given a specific time to attend.
If you feel your medical issue is urgent you will be phoned back by the GP to triage your issue. When calling, our trained staff will ask you the nature of your call. This will allow us to prioritise urgent medical conditions and/or direct you to the most appropriate healthcare provider for your concern. We ask that you call before 10am to allow us to deal with the issues on the same day. The only exception to this will be for medical emergencies
We do not operate a walk-in service you need to book an appointment or telephone appointment to see/speak to a doctor.
Practice Nurse Appointments
Appointments can be made for smear tests and the Practice will contact you regarding other services available if appropriate.
NHS Greater Glasgow & Clyde Interpreting Service
NHS Greater Glasgow and Clyde is committed to providing equal access to healthcare for all service users, as outlined in its Tackling Inequalities Policy. The provision of interpreting services is a vital part of the ongoing work to ensure that everyone receives the best possible care.
Please note a telephone interpretation service will be provided if required.
Text Reminder Service
The Practice has a text messaging reminder service which is available to OVER 16 years of age only.
It would be also be helpful if you could update your mobile details with reception.
If you wish to opt out please let our reception know.